Terms of Service

 

Thank you for choosing our pet waste removal service! Before using our service, please carefully review the following terms of service, which constitute a legal agreement between you and our company. By using our service, you agree to be bound by these terms.

1. Service Description: Our company offers a comprehensive pet waste removal service that is specifically designed for both residential and commercial properties. Our highly-trained team will thoroughly clean up all pet waste from any designated areas, ensuring that your property is left clean and odor-free. We use top-quality equipment and the latest techniques to ensure that our service is efficient and effective, leaving you with a clean and hygienic outdoor space for your pets and family to enjoy.
    

2. Service Availability: Our service is available in specific areas, and we make every effort to accommodate all customers. However, please note that availability is subject to change and may be limited based on the volume of service requests in your area. We reserve the right to refuse service to any property if we determine that it is unsafe or not feasible to provide our service. We will do our best to communicate any changes in availability or service status as soon as possible to ensure transparency and customer satisfaction.
    

3. Payment: Our service is a pre-paid monthly subscription program. There are no contracts to continue service. Cancelation must be made by email 48 hours before the regular service date. We accept all major credit/debit cards.(at this time we do not accept Venmo or PayPal) Service beginning in the middle of the month is prorated for the remainder of the month and billed (to be paid) on the day of service. Monthly billing is by Auto-Pay with a credit card (or debit card) put on file. One-time cleanings are invoiced and paid on the day of cleaning after the service is completed. A deposit of 50% before service may be required. We also accept cash or check payments, but these must be received before the follow-up appointment. We reserve the right to charge a late fee for any payments not received by the next follow-up appointment, and this fee will be added to the next invoice. Thank you for your prompt payment.

4. Access to Property: In order for us to provide our pet waste removal service, you agree to provide us with safe and unobstructed access to the designated pet waste removal area(s) on your property. If access is not provided, we reserve the right to cancel or reschedule the service appointment, and you may be charged a fee for the missed appointment. Please note that we are not liable for any damages to property that may occur during the service.
    

5. Cancellation and Rescheduling: We understand that schedules can change unexpectedly. If you need to cancel or reschedule, please contact us at least twenty-four (24) hours prior to the scheduled appointment time. If you fail to provide sufficient notice and we are already on the way, we reserve the right to charge a cancellation fee to cover the cost of gas and time. Thank you for your understanding.
    

6. Weather Policy: Our company reserves the right to cancel or reschedule a service appointment in the event of inclement weather, or dangerous travel conditions. We consider inclement weather to be any weather condition that poses a safety risk to our employees, such as lightning, thunderstorms, high winds, or heavy snow. In the event of a cancellation or rescheduling due to inclement weather, we will make every effort to inform you in a timely manner and reschedule the service appointment for the earliest possible date. If we cannot reschedule and we have to skip a week you will still be charged as we will still be cleaning waste from the skipped week. We are not responsible for any damages or injuries resulting from weather-related cancellations or rescheduling.
    

7. Waste Disposal: All waste will be double bagged and deposited in your garbage can. If we cannot access your garbage can we will double bag it and leave it where you designate us to, or in front of the garage door. You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from the disposal of pet waste.

8. Aggressive Dogs: Please realize dogs are territorial and protective by nature. They may be the sweetest most loveable pets with you, but we’re strangers and intruders in THEIR territory. If a Client has the slightest inkling their dog is anything but happy to see a stranger enter their yard, that dog MUST be kept inside during your service visit on your scheduled service day. We will not enter a yard with a pet that shows the slightest bit of agitation, aggression or overly excitable barking. If we do enter a Client’s yard to find ourselves encountered by an overly aggressive or unfriendly pet, we will do our best to calmly diffuse the situation and exit the yard, if possible. However, we do reserve the right to protect ourselves by any means necessary in accordance with the situation at hand. We may use dog repellent as a means of protection. It is the Client’s responsibility to respect the safety of the service provider entering the property while performing services. In the event of a bite clients will be required to provide current vaccination records on the spot and we may notify animal control and/or the proper authorities per local/state laws and regulations. If you do own an aggressive, anxious or overly dominant dog please let us know prior to starting service so that the proper safety procedures can be put in place to keep all parties safe and secure. We LOVE dogs, but staff safety, as well as the safety of our Clients’ dogs, is a top priority and cannot be stressed enough!!!

9. We reserve the right to avoid walking through your home to access the area to be cleaned.   

10. Any free initial cleanings are limited to 1/2 hour. Additional time may be charged at $15 per each 15 minute time block. No additional work will be performed without prior consent.